A day to remember
30 March 2012
We have stayed in Shangri-la hotels for many years but these past few years we seem to have missed out. So we planned to go to Singapore with my brother in law (who was born there but never been back and he's 47 now) and his wife. As a treat we booked the sentosa for 4 days, but my brother in law had a massive accident at work and was killed 4 months before our trip. After a lot of thought my wife and I still came to stay with you and we will never forget the fantastic helpful staff and the way we were looked after.
I asked if they may know where we could plant a tree in Steves memory, and wow they took the challenge and not only got us a tree and let us plant it in a fantastic place overlooking the sea but also delivered to our room a cake and bottle of wine as this special day was also our wedding anniversary .
This was the most fantastic act of kindness we have ever come across and something we will treasure for the rest of our lives. We will also make the trip to the sentosa Shangri-la every year we are able to see our tree grow and remember our brother.
God bless all the staff that helped and thank you from the bottom of our hearts.
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Congratulations to Mr Bell and his wife on their wedding anniversary, and also to all the staff at Shangri-la Sentosa Resort for showing such warmth and compassion to obviously a family suffering a great personal loss. I must say the staff's kind reactions only reflect the warmth of feeling we have always experienced ourselves during our stays at Shangri-la Hotels. Keep up the good work!