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Power of Progress

Shangri-La Issues Second Sustainability Report

Power of Progress

Shangri-La’s 2012 Sustainability Report showcases the company’s commitment to corporate social responsibility (CSR) and the key objective of achieving sustainable operations throughout its 78 hotels, with 36 more scheduled to open over the next three years, including 23 hotels in mainland China.

Issued in May, the 2012 Sustainability Report outlines achievements in fiscal years 2011 and 2012, and future steps in the company’s CSR Focus Areas of environment, supply chain, stakeholder relations, employees and health and safety. The first sustainability report was launched in 2010, and Shangri-La has continued to issue one every two years for complete transparency.

Well ahead of its 2015 targets, Shangri-La’s environmental and conservation achievements in 2012 include a 20 per cent reduction in potable water consumption per guest night and a 13 per cent reduction in energy consumption per guest night across the group, compared with 2010 levels. Even with the increase in its total number of hotels, CO2 emissions were reduced by 16 per cent per guest night over the two-year period. A number of hotels also achieved international certifications and a wider adoption of occupational health and safety protocols, moving closer towards the group’s goal of having a fully Integrated Management System.

The 2012 report demonstrates that Shangri-La’s mainland China hotels performed evenly and consistently across the group’s five CSR focus areas. They nearly achieved the group target of 2 per cent employment of people with disabilities; 98 per cent of Shangri-La’s China hotel colleagues completed the group’s new CSR training module, which was rolled out to 38,000 colleagues group-wide by 413 newly certified CSR ambassadors.

SANCTUARY, Shangri-La’s Care for Nature Project, expanded from international resorts to urban hotels in mainland China with water conservation projects in Shenyang, Qingdao and Beijing, and as a Nature Reserve project in Xian and a Care for Panda Project in Chengdu. All Shangri-La hotels implement strategic 10-to-15-year local community programmes in Education and Health through EMBRACE, Shangri-La’s Care for People Project. Shangri-La’s hotel colleagues rendered 60,000 volunteer hours in 2012 in support of these and other CSR projects.

Major CSR initiatives established last year included Shangri-La’s Sustainable Seafood Policy, issued in January 2012, to immediately cease serving shark’s fin in all restaurants. The company also instituted a Responsible Procurement Programme and introduced the Shangri-La Supplier Code of Conduct incorporating criteria that align with Shangri-La’s Core Values and the 10 principles of the United Nations Global Compact.

The 2012 Sustainability Report highlights the results of the first stakeholder engagement survey conducted by a third-party service provider, with a primary focus on internal stakeholders, supplemented by input from key external stakeholders. Findings support the group’s continued focus on improving energy and water efficiency and conservation; enhancing measurement of CSR programme effectiveness, especially in local communities, and encouraging consistent application of CSR across all Shangri-La hotels.

Click here to read the full report online.

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