Art of Conversation
Shangri-La Hotels and Resorts’ Customer Contact Centre in China provides language support for the ultimate convenience.
Shangri-La Hotels and Resorts’ new Customer Contact Centre in China provides a toll-free service for inbound and outbound reservations to assist guests from mainland China, Hong Kong, Taiwan and Macau. The Centre also offers one-stop Golden Circle member service within Greater China.
Located in Guangzhou, the Customer Contact Centre provides language support in Putonghua, Cantonese and English. For Golden Circle members, the Center handles member enquiries, reservations and award redemptions. Given the range of Chinese dialects, agents who can speak colloquially with authentic accents have been carefully selected to make guests feel at ease.
As there are 40 hotels in Greater China and more under development, the region remains a key focus for the group, and dedicated customer contact centre is one way to enhance the overall booking experience for guests. The Centre operates seven days a week, 12 hours a day. After office hours, the China centre is supported by Shangri-La’s Customer Contact Centre in Malaysia.